We are always happy to answer any questions which you may have or assist you with any returns. Due to a high number of enquiries we ask that you contact us via the form provided on this page, via e-mail or via text message, this provides us with an auditable trail of communication to deliver the most effective response to your enquiry.
All phone calls are routed to our UK based call centre where staff are only able to take a message.
Currently we do not offer call backs so please give a valid email address.
Email firstname.lastname@example.org if you need further information regarding products or using the website 5 days a week 10am - 2pm. You can also use this address to communicate order numbers or request tracking information.
07717001562 - for text enquiries only 5 days a week 10am - 2pm.
Prestige Hair Extensions is an online retailer only, collection of orders is not possible.
Return Address (please include a note with your reason for return, order number and name) always provide a tracking number to prove returns have been delivered. You are responsible for ensuring successful delivery when returning items, any items lost in the post when returning will require the sender (you) to claim against the courier (further details are available on our returns page.). Alternatively use our free returns service.
UK REMY HAIR EXTENSIONS Ltd
8 Bridle Way,