IMPORTANT NOTICE: Our cut-off time is 230pm Mon-Fri (Excluding Bank Holidays). Orders placed after 230pm will be dispatched the next working day.

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We are always happy to answer any questions which you may have or assist you with any returns.

We are always happy to answer any questions which you may have or assist you with any returns. Our business has grown exponentially over the past few years and whilst the number of enquiries we receive has greatly increased we continue to take pride in offering our customers the highest standards of service.

To maintain this level of service as we continue to grow, we have invested in helpdesk systems that allow our customer services team to effectively prioritise, respond and escalate all enquiries in a quick and effective way.

The phone number provided below is no longer available for Text or WhatsApp enquiries. There is an answering service available to our customers on ringing this number that will request e-mail address and forward your enquiry to our customer services team, however we do not accept requests for call backs and the best way to contact us is via Facebook messenger, our email address or the contact form available on this page.

We understand that to some of our customers a phone call may feel like the most direct or quickest way of contacting us, however the number of phone enquiries our team are able to take per hour is limited in comparison to the number of enquiries received and would not offer the same effective way of responding to enquiries that our helpdesk system does. 



Email: [email protected] if you need further information regarding products or using the website 5 days a week 9am - 4pm. You can also use this address to communicate order numbers or request tracking information.

Facebook Messenger via our Facebook Business Page:

Answering Service: 01513128629 - Please note, as detailed above we no longer accept enquires via text message (or whatsapp) and do not offer a call back facility.  

Prestige Hair Extensions is an online retailer only, collection of orders is not possible.

Return Address (please include a note with your reason for return, order number and name) always provide a tracking number to prove returns have been delivered. You are responsible for ensuring successful delivery when returning items, any items lost in the post when returning will require the sender (you) to claim against the courier (further details are available on our returns page.). Alternatively use our free returns service.


UNIT 5 Bechers Drive,

Aintree Business Park,



L9 5AY.




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Please leave us a message and we will get back to you as soon as possible.